Shipping & returns

Customs & Import Duties

When ordering goods from Vousten for delivery outside of the European Union (EU), you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. Additionally, please note that when ordering from www.voustenshoes.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country into which you are receiving the goods.

VAT:

VAT is included within the prices that show on this website.  VAT is currently zero rated on sales to customers outside the EU and so price to be payed is minus 21% (VAT). For excl. VAT payment  contact us; contact form so we can make it possible for you. 

As of 26th June, 2012, the Netherlands VAT rate is 21% and our VAT reference is NL21RABO0122455193

Shipping:

The cost to ship will depend on the destination. Orders on European website; free shipping in the Netherlands and other countries in the European Union. To addresses to countries outside the European Union we charge € 30,- per delivery. Orders on our USA website; free shipping in the USA other countries on the American continent we charge $30,- per delivery. Orders on our Honk Kong website; free shipping in Hong Kong. Other countries in Asia we charge HKD 200,-. All free shippings must be in value over euro 100,-, if not we charge euro 30,- for shipping.

Privacy Policy:

At Vousten, we are committed to protecting your privacy and meeting the requirements of applicable Data Protection Legislation. When you shop on voustenbrandsoftheworld.com we require information to process your order, ensure safe and secure delivery, and to make your visit to voustenbrandsoftheworld.com a more enjoyable shopping experience.

When you order, we will ask for your name, email address, delivery address, telephone number that will be passed on our couriers in the event they need to contact you regarding your delivery, credit or debit card number, registered address of the credit card, credit card, CVC number and the card's expiry date. We will use these details to provide our services to you in fulfilling orders that you place with us. 

We do not sell, trade or rent your personal information to other companies. Any data we do collect is used by us to help make the shopping experience we provide as enjoyable as possible and improve any future shopping experiences you have with www.voustenbrandsoftheworld.com 

Payment Methods:

www.voustenbrandsoftheworld.com accepts payments through the following methods: VISA - MASTERCARD - AMERICAN EXPRESS - PAYPALL

If you make your payment with AMERICAN EXPRESS and the billing address is different from the shipping address we ask for a legitimation that proofs that you are the legal cardholder. 

Funds will be deducted from your bank account within 72 hours of receiving confirmation of your order.

The Jacob Cohen guarantee

Jacob Cohen takes great pride in the design and craftsmanship of all its products. We seek to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect.

In the unlikely event that a Jacob Cohen product does not match up to our high standards we will try our hardest to address the problem.

Return conditions

Not satisfied with the product? You have the option to return the product within 14 days of receipt. Follow the steps below, which are also explained in the return form inside the parcel.

Sign Up

• Send an email to info@voustenmode.nl and announce the return Packing
• Pack the products in their original condition and packaging in a box
• Place the completed return form in the box
• Stick the supplied address label on the box so that it is visible Shipment
• Send the package insured from your post office
• Keep the proof of shipment in a safe place

Refund

When do we pay back?

We will transfer the purchase price paid by you for the product to you within 14 days after cancellation.

What do you get in return?

You will be refunded the full purchase amount, excluding the initially paid shipping costs.

Where will I receive the refunded amount?

We will refund the amount in the same way as you paid. Does this not work? Then we will contact you.

Costs for returning

The costs for the return shipment are for your own account.  

Helpful tips for returns

Make sure that:

• The articles are complete
• The items are in original, undamaged packaging
• The copy invoice and return form are enclosed Helpful hints We try to process your return as soon as possible.
• Make sure that you pack the items well so that they do not get damaged during transport.
• To save waste, you can use the box in which we shipped the product to you.
• Make sure the address label is legible. Send Take the package to a post office of your choice. Here you will receive a proof of shipment. Keep it safe until the return has been fully processed. This is your proof that the package has actually been sent and can be requested in case of loss during transport.

Handling As soon as the return shipment has been processed by us, you will automatically receive a message about this. Of course we try to do this as quickly as possible. Have you not heard from us after 14 days? Please contact our customer service.

Return address

Vousten Mode
Hoofdstraat 81
5481 AC Schijndel
Netherlands